VoIP Call Recording Benefits with ClarityTel

VoIP call recording adds value for enterprise.

Anyone who has ever called a customer service number has heard the “this call may be recorded” message. While recording calls is already common in the sales and customer service departments, there are many reasons today’s enterprises use VoIP call recording to monitor the ways in which staff interact with new prospects or valued clients.

Benefits of easy-to-use Voice over Internet Protocol (VoIP) call recording:

Keep your company standards high
Insure regulation compliance in your industry
Monitor security threats
Reduce disputes and the need for refunds with recorded calls

With VoIP call recording you can record both inbound and outbound calls and easily review and store the recordings using an administrative online dashboard.

More VoIP call recording advantages:

Easily record all calls for your entire organization
Listen to and review any individual phone number or extension on your account
Query calls from any date range for any phone number or extension
Detailed call logs indicate date, time, user, caller ID, destination phone number, and call duration
VoIP audio files can be saved, deleted, or forwarded via e-mail for others to review
Calls are stored for 90 days with longer options available

ClarityTel’s Call Recording service uses a cloud-based strategy to deliver a secure and economical software as a service (SaaS) including call recording, call management, caller reporting, and more.

Let ClarityTel customize the next generation of VoIP technology for your enterprise needs.

Did You Know? Best-in-Class firms are 35% more likely than their counterparts to regularly analyze customer experience data to uncover insights, according to a 2016 Aberdeen Group study. One way to better enable your analysis? VoIP call recording.

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Clarity is world class organization. I really appreciate the excellent 24 x7 customer and technical support from Chris, Derrick and the rest of the team. This team supports you 365 days a year and at any time of the day remotely. You cannot get this type of service in the USA anymore.... Being with Clarity over 6 years I did not have any down time that impacted my business. Thanks again for the ongoing excellent support.

We have worked with ClarityTel for over 2 years now. We feel that they were the missing link in order for us to fulfil our clients call handling requirements. We are very impressed with the service ClarityTel gives from start to finish and that’s why we feel confident in recommending them to all of our clients Chris is always there every step of the way and he gives 100% support! ClarityTel listens to what their clients’ needs are.

Clarity Management has amazing customer service in a world where it doesn't seem to exist anymore. Whenever we reach them to help us with things, whether as small as changing a password, they are so helpful. We are proud to be customers of theirs and would recommend them to any company. Five star rating in my book.

We are extremely glad we switched our service to Clarity. We have four locations, and an office, and it has made communication between everyone seamless. It is reliable and very affordable. To top it off, the customer service has been impeccable. Derrick and Chris are responsive to all of our needs. We look forward to continuing to use Clarity as our business grows.