Elevate your image with a Live Answer Service Does your small- to mid-sized business never sleep? Or, is yours an industry that should be available to customers at all hours to avoid missing any opportunities to close the deal? This can be a challenge for many business owners. After all, your employees might like their families or sleep. Or, when you have a high volume of calls, it can be difficult to handle them all well without sacrificing customer service, staff efficiency, or effective resource allocation. That’s why Live Answering Services are popular for many industries in the small- to mid-market range. A live answering service takes charge of providing your patrons with professional customer service while freeing up your team for other revenue-generating and brand loyalty-development tasks. Select a Live Answering Service that suits your specific industry’s needs. ClarityTel’s VoIP Live Answering Service handles customer questions and resolves customer problems (often 24/7) following scripts (provided by your company or custom scripted by our team) full of company, product and service information. Need real estate live answering? Let ClarityTel’s Live Answering Service schedule appointments and handle inquiries for your investor, buyer, and seller response lines. Handling catalog or direst TV advertising orders? ClarityTel’s Live Answering Service can process orders and employ cross- and up-selling techniques. Registering conference, seminar or other event participants? A Live Answering Service can take care of the registration process while you focus on other event planning. Let the ClarityTel team become an extension of your own staff — paying only for the actual live answer minutes you use. We’re HIPAA compliant, too! A live answering service can be a budget friendly way to gain customer service agents who know your product and service without having to hire new staff. ClarityTel also offers call forwarding, call recording, daily reports, time of day routing, bilingual answering and phone messages transmitted via email, text message and fax — all on your existing number (for a nominal porting fee) or a new nationwide local or toll free number. 67% of customers hang up when they cannot talk to a real person. — American Express Survey, 2011