Global VoIP services are expanding across corporate and individual and consumer sectors. Companies today are discovering that, regardless of size, they can benefit from innovative features and the efficiency of merging voice and data while the VoIP service provider handling hosting, updating and troubleshooting.
In 2012, the VoIP market’s corporate consumer segment registered 98.9 billion subscribers, accounting for US $43.27 billion in global revenues. Future Market Insights (FMI) forecasts an increase to around 204.8 billion corporate consumer users by 2020, accounting for US $86.20 billion in global revenues.
VoIP Services Future is Bright
Much of the robust growth in the VoIP services market reflects a shift from legacy circuit-switched networks to packet-switched networks. In fact, BuddeComm suggested, “If we examine the fixed-line PSTN and VoIP subscriber base, we see that the downward trend in PSTN subscriptions is almost completely compensated by the increase in VoIP accounts. This is a good indication that the future of fixed-line telephony lies in building all-IP networks.”
Statistics back this up:
- VoIP traffic is forecast to reach 158 petrabytes monthly in 2016.
- The market for mobile VoIP applications are expected to reach $36 billion by 2016.
- The managed IP PBX service segment accounted for 27.0% voice over internet market share in 2015 in terms of revenue, followed by the hosted business IP PBX service segment.
- In 2015, among the various call types, international long-distance VoIP calls segment was valued at US $50.4 billion and is estimated to reach US $55.8 billion by the end of 2016.
- The whole VoIP services market for call types was valued at US$ 85.9 Bn in 2015, and is estimated to reach US $94.1 billion by the end of 2016. Persistence
- International long distance VoIP calls were the leading segment with 52% of total 2015 revenue share.
Smart VoIP Services
With VoIP developers offering both on-site and hosted solutions, more small and medium-sized businesses are turning to VoIP technology to cut their costs while increasing agility. Business employees and clients or customers want to take advantage of improving network infrastructure and the flexibility offered by smart devices to do business anywhere.
VoIP enables phone to phone, computer to computer and computer to phone access for the residential segment and across industries including healthcare, hospitality, retail, government, education, transportation and more. Business segment embrace of VoIP systems continues unabated. So much so that research firm Infonetics predicts that the number of seats for hosted VoIP and unified communications services will double between 2016 and 2018.
“Business VoIP services have moved well beyond early stages to mainstream,” said Infonetics analyst Diane Myers.
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