Voice over Internet Protocol
What is VoIP? VoIP stands for Voice over Internet Protocol. Used more and more today, this technology allows users to make voice calls using a broadband Internet connection.
VoIP systems offer small businesses access to sophisticated phone systems at a reasonable price while connecting remote employees to the enterprise phone system. With VoIP, a virtual phone system connects your business phone lines to your remote workers on their home or cell phones via the Internet.
VoIP’s Advantages
- Seamless client-facing interaction. The client calls the main business number, and the call is forwarded to the employee’s designated phone (whether onsite or not).
- Multiple functionalities. Systems include automated attendants, call forwarding, call screening, call queues, and computer integration.
- Cost savings. Easy to set up and configure, VoIP systems are a fraction of the cost of traditional landline systems.
See also: 3 things to consider when choosing a business phone system
Self-Hosted vs. Cloud-Based VoIP
- If you want total control over the equipment and have a solid in-house IT team, self-hosting may be the better option for your business. Keep in mind, though, there’s a significant cost upfront in buying all of the equipment.
- With cloud-based systems, you rely on your provider to maintain the Private Branch Exchange (PBX) technology. You’ll pay, typically, on a monthly per-user basis, which makes it easy to scale up as your business grows.
With VoIP, you are no longer tied down to a particular country, address or phone line. Request a quote today to get started.
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